U-LEAD with Europe Programme’s Support to Improved Administrative Service Delivery
Decentralisation is one of the most important reforms of the Ukrainian government. To succeed in this reform it is crucial to reinforce the service delivery capacities of the public administration, including delegation of mission, mandate and responsibilities to local self-government bodies. Improvement of administrative service provision is one of the keys to a successful decentralisation process in Ukraine. Creating Administrative Service Centres in amalgamated Hromadas and small cities increases the accessibility and efficiency of service delivery at the local level.
The U-LEAD with Europe Programme's Support to Improved Administrative Service Delivery provides:
The activities are divided into two phases:
The Inception Phase, which aimed at piloting models for ASCs in 26 hromadas (2016-2018). Please, see the Visual Report on the Inception Phase;
The Roll-Out Phase, that aims at multiplying the results of the Inception Phase in up to 600 hromadas and small cities (2018-2020).
The Roll-Out Phase (March 2018 - April 2020) is carried out in four rounds, targeting 150 hromadas per round. The following support is provided in each round:
The working flow of each round
Terms of Reference for an ASC - a starting point and a road map to establish an ASC
The ToRs prepared by the Programme is a precondition for establishment or modernisation of a high-quality ASC. They are based on the characteristics and needs of each Hromada in compliance with the Programme’s requirements.
Each ToR describes how to establish the ASC “step by step” and comprises: a list of requirements for the institutional establishment, including staffing and groups of services to be provided, the choice of model for the ASC, a list of the required IT equipment, furniture, software, recommended plans and design of premises for ASC. It also defines the financial and institutional responsibilities between Hromadas and the Programme. Explanatory video about ToR.
Our values – sustainability, transparency, gender equality.
U-LEAD with Europe monthly digest “Dynamics” is available here.
Organisational structure of U-LEAD with Europe Programme’s Support to Improved Administrative Service Delivery