Administrative Service Centres

Administrative Service Centres


In the framework of decentralisation, capable communities have been granted with broader authorities, resources, and responsibility. The list of services which may be provided at the local level is being continuously expanded. Residents of the amalgamated communities are expecting the local authorities to provide convenient and high-quality administrative services. Therefore, it is important for each community to start providing these services to the residents as soon as possible.

Each territorial community should have modern Administrative Service Centre - one place where the most popular administrative services are provided in comfortable environment.

This website section gathers up-to-date information and recommendations provided by the experts on the establishment and operation of the Administrative Service Centres in the territorial communities. Also, here you can find the information about international projects providing technical assistance to improve the quality of administrative services provided to the residents.

More information on the Administrative Service Centres in the territorial communities can be found at the web-site of U-LEAD with Europe Programme’s Support to improved administrative service delivery and Facebook page TSNAP.ULEAD

U-LEAD with Europe Programme is a multi-donor action of the European Union and its member states Denmark, Estonia, Germany, Poland and Sweden. Support to improved administrative service delivery is governed by Sida and implemented by SKL International, eGA and NIRAS Sweden AB.

Within the framework of the U-LEAD with Europe Programme, the Estonian e-Governance Academy is implementing the EGOV4UKRAINE project aimed at development of e-services for the population. More information:


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