Public services will become better and more accessible: Presidential Decree published

Presidential Decree N647/2019 “On Some Measures to Provide Quality Public Services”

From now on all over Ukraine:

  1. Uniform visitor service quality requirements will act due to:
  • a clearly defined maximum waiting time in the queue,
  • measuring customer satisfaction,
  • an effective control mechanism, including a “secret visitor” option.
  1. More and more public services will be provided online, including:
  • a comprehensive e-service for land rights registration will be available,
  • housing and communal services issues will be solved online (replacements, verification, result),
  • individual administrative services will be provided without human intervention.
  1. The Network of Administrative Service Centres (ASC) will be developed and extended:
  • ASCs under RSA will be transferred to local self-government bodies on the basis of state co-financing,
  • applications will be filled by administrators, not visitors – if required,
  • part of the administration fee will be directed to the ASC needs and to remunerate administrators,
  • customers will receive quality and comprehensive advice in a convenient way (in person, by phone, online) – this applies to both pension, social and administrative services,
  • it will be possible to receive results of administrative services by courier if desired.
  1. It will be easy to get the most popular services:
  • interaction between registries will be established,
  • service obtaining procedures will be simplified,
  • technical errors and validity will be checked promptly,
  • the place of residence will be registered on a declarative basis, ensuring the rights of the owner,
  • social payments will be available to an account opened with any bank.

 

06.09.2019 - 16:18 | Views: 2294
Public services will become better and more accessible: Presidential Decree published

Tags:

ASC

Source:

Share the news:

Коментарі:

To add comment you should be authorized
Read more:
C5068fadc61021fdf1217054307a186b

20 September 2019

Third in 2019 issue of “Starosta’s Adviser”...

The third in 2019 issue of the "Starosta’s Adviser" newspaper was published. (DOWNLOAD). The publication is...

217e8e4ebd73a9299d09cd3f53a93da3

20 September 2019

We are moving on from evolutionary phase of...

"We have gone through the evolutionary phase of hromadas’ voluntary amalgamation, and now we are moving on to the...

E8ae61f62bba5b9c10ecf6c30b2b4240

20 September 2019

Two orphans handed over keys to apartments in...

In the Lymanska AH of the Donetsk Oblast, two orphans were handed over keys to their new apartments purchased under...