Governmental resolution to improve administrative service delivery published

Resolution of the Cabinet of Ministers No 714 as of 14.08.2019, which improves the administrative service delivery, was published. The draft resolution was developed by the Ministry of Economic Development in cooperation with Expert Deployment for Governance and Economic Growth (EDGE project).

The document’s objective is to improve the quality and accessibility of administrative services, since 57 thousand citizens daily receive services through the network of 796 administrative service centres (ASC) currently operating throughout Ukraine. 6% of Ukrainians are people with disabilities.

Administrative services will now become easier and more accessible:

1. For AH residents and remote settlements: ASC territorial units, remote administrator workplaces, starosta offices, etc.);

2. For people with disabilities and other low-mobility groups: home service, unobstructed access to ASC premises, place for wheelchairs, ramps, handrails, convenient information, including Braille script, equipped toilet rooms, etc.);

3. For each visitor: payment and information terminals, pre-registration in a queue, waiting areas, telephone consultations, inboxes and feedback books, etc.).

As reported previously, the Government improved functioning of ASCs and their territorial units

Read more about ASCs in hromadas

19.08.2019 - 12:26 | Views: 9186

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